innovators and designers of comfort and style for sleep solution

call 02 9708 6300

Rockdale Mattress Factory has relocated to 56 Fairford Road, Padstow.

Rockdale Mattress Factory Logo

Frequently Asked Questions

Q: It seems like I'm sleeping ok at night. Why am I tired during the day?

The most restful period of sleep is sub-REM sleep, the time prior to rapid eye movement. If is very important for deep-tissue relaxation and overall rejuvenation; without it, you'll find yourself tossing and turning more. The end result will be fatigue the next day. Inadequate sub-REM sleep is most often caused by high humidity or heat underneath the covers. If either of these levels is too high, heart rate and blood pressure rise, resulting in shallow sleep. Wool comforters and wool mattress pads, with their superior ability to handle excess moisture and heat can help you achieve a more restful sleep. 

Q: Why is deep sleep important?

Deep sleep is not just an anecdotal description - it's a measurable phenomenon that researchers call "Stage 4" sleep. This is a period of sleep in which the body is at complete rest: brain activity is quiet, breathing is slow and the muscles are totally relaxed. Many years of clinical sleep research has proven that the more time you spend in Stage 4 sleep without interruption, the more rested you feel in the morning.

One thing that interrupts Stage 4 sleep is physical discomfort. If your mattress is pressing against your tissues, reducing blood circulation, you will be leaving Stage 4 sleep and will be tossing and turning trying to find a comfortable position. The UltraLattex mattress eliminates this, allowing for prolonged deep restful Stage 4 sleep, assuring you wake up better rested, more alert and more rejuvenated.


Q: Could something in my bedding be aggravating my allergies?

Many people are not aware of the number of dust mites that often cohabitate with us. Dust mites are fond of dark, damp places, where they are likely to lay their eggs. Because of the poor moisture regulating properties of down and synthetics, they are a haven for those tiny pests. The microscopic feces of the mite are most often the allergy triggers. Natural Latex is inherently hypo-allergenic, anti-microbial, and dust mite resistant, making it perfect for allergy sufferers or anyone wanting to breathe fresh, clean air while they sleep. 

Q: Why do I sometimes feel sore or achy when I wake up?

Body soreness can often be caused by uneven pressure points in your mattress. Because mattresses compress and shape over time, it is not uncommon for uncomfortable points or ridges to emerge. In addition to this, the height or firmness of your pillow could also be a problem. Sleeping is really a custom job, and it's important to have a pillow suited to your body and sleeping style.As pressure is is more evenly distributed on a latex mattress, pressure on pivotal areas on the body is reduced thus preventing circulation cut-offs. Circulation cut-offs normally couse an interruption normal sleep by inducing tossing and turning. 

Q: Sleeping partner moves around too much?

Good choice for people who are concerned with movement of the mattress by a partner. 100% natural latex recovers in a quickly and dampens the movements without disturbing the sleeping partner because of its inherent resilience which cannot be matched by synthetic versions. 

Q: Is it Time to Buy a New Mattress?

The International Sleep Products Association (ISPA) says a good bed will last 8 – 10 years with continuous use. This time frame should be used only as a guideline because there are factors other than age that suggest that your mattress set is worn out and should be replaced. The following are some of the signs that indicate it may be time for a new mattress set :


  • Does your mattress show visible signs of wear and tear?
  • Do you roll into your partner in the middle of the bed?
  • Do you hear creaks or other noises when you turn over?
  • Does the bed wobble or sway when you move around?* Can you feel the coils when lying on the mattress?
  • Are there any wires or coils sticking out?
  • Is your mattress comfortable in some places and positions but not in others?
  • Does the box spring have an uneven or sagging surface or do the springs feel consistently firm throughout?
  • Is your mattress too soft? Does your back get proper support?
  • Is your mattress too hard causing your arm or other extremity to fall asleep or tingle when sleeping on your side or stomach?
  • Is your mattress big enough? You may be too tall for a standard length mattress or wish there was a little more elbow room for you and your spouse.


Q: How do I shop for a mattress?

  • Focus on finding a sleep set that satisfies your comfort preference first, then your quality preference.
  • Always shop wearing comfortable clothes and shoes that can easily be removed for lying down.
  • You can't judge support and comfort by sitting on an edge or lying down for just a few seconds.
  • Lie on the bed the way that you sleep, and if you sleep with a partner, try shopping with them so you can decide together.
  • Buy the best bed that you can afford. You can always find "bargain bedding," but it's no bargain if you can't get a good night's sleep!
  • Remember, buy your bed from people who make their own!


Q: Has your mattress become lumpy, or formed to your body's shape?

Mattresses wear out, due to sagging springs, flattened filling and most of all, use over time. After sleeping on your mattress for a few years, it will often begin to conform to the shape of your body. This might sound desirable, but actually it is quite the opposite. A latex Mattress is your answer as it is very resilient and does not deform. 

Q: What firmness?

There are three levels of firmness: Soft, Medium, and Firm. The firmness level depends on your preference and needs. If you have a bad back, it is better to have a medium to firm mattress. If you and your partner requires two different firmness levels, that is possible, but would require the bed to be custom made. 

Q: Is there any recommended cleaning method for mattresses?

Vacuuming is the only recommended cleaning method for a mattress. If you’re determined to tackle a stain, use mild soap with cold water and apply lightly. Do not ever soak a mattress or box spring. If any water is used, let the mattress air out and dry thoroughly. Do not dry clean your mattress. The chemicals in dry cleaning agents and spot removers may be harmful to the fabric or underlying materials in your mattress. Because mattresses that are stained or are in an unsanitary condition void the manufacturer’s warranty, it is recommended that you use a protective covering such as a good quality, washable mattress pad or washable waterproof mattress pad to keep your mattress fresh and free from stains and soiling. 

Q: Do you make custom-size mattresses?

We are always happy to create custom or special-size mattresses/sets to fit antique beds, campers, boats, and a variety of other uses. Contact us for size and model limitations.

When ordering custom or special-size mattresses, consider that it may be more difficult to find sheets and other bedding to fit. Try RMF catalogs (which offer some special-size sheets), or buy a flat sheet for a size larger than your special mattress and tuck it under. Odd Sizes/Specials.


Q: Do you offer delivery, and if so, how quickly can I get my set delivered?

Rockdale Mattress Factory conveniently offers both weekday and Saturday delivery. Delivery cost and availability will vary between locations. 

Q: Can I pick up product at your factory or store?

Yes, you can pick up your order at our factories which has its own showroom. Our Factory carries a larger inventory, so if it is something you need immediately, especially queen and king sizes, just come in and if we do not have it in stock we will make it ASAP. 

Q: What methods of payment do you accept?

Rockdale Mattress Factory accepts most major credit cards, cash, and personal checks for payment. 

Q: What is important in a mattress warranty?

 Warranties may be the most misunderstood part of mattress shopping and are of little help in judging mattress quality. Most manufacturers offer a 10-year warranty on their premium models, while others may offer unrealistic warranty periods that may span 20 years or more. Does this mean your mattress and box spring will last 20 years or more before it wears out? Probably not. Warranties cover defects in materials and workmanship, not the gradual loss of comfort or support. When you are shopping, focus on finding a mattress with the best support and most comfortable padding at a price you can afford, not on the length of the manufacturer’s warranty.