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Rockdale Mattress Factory has relocated to 56 Fairford Road, Padstow.

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Testimonials

Wednesday 26th December 2012

Hello Alek,

I can’t thank you enough for your advice on providing me with the best mattress I have ever slept on.

As a sales trainer and professional salesman for over 35 years I can honestly say that your passion and knowledge is impossible to find these days.

Thanks for manufacturing my mattress over night and then delivering it on time with no delivery fee the very next day.

RMF are by far the best company I have dealt with in years and I wish you all success in the future.

I wish you could teach some of the multinational companies what the word service really means.

I would never dream of buying or recommending a mattress from anywhere else.

Kind regards

Chris Connolly

 

 Monday 30th July 2012 

Hi there

 I had my new latex mattress delivered last Saturday and just wanted to say
 I have not had such good restful sleep in many years.   Prior to placing
 my order I checked prices with other major bedding suppliers in Sydney who
 quoted me almost $1000 more than the price I paid by purchasing direct
 from your factory.

 I also want to say your service was excellent and thanks to your delivery
 guys for carrying the mattress up the stairs for me.

 Regards

 Louise

 

Tuesday 24th July 2012

  Dear Nick,

 We bought our fabulous Queen bed and base from you some fours years ago
 and we've enjoyed quality sleep ever since ... and not a single back ache!

 After moving house recently we wanted to raise the bed slightly so we
 could use the space beneath.  We dropped in to purchase 'taller' bed legs
 but discovered we already had the tallest available.  With your very
 professional, cheerful, 'can do' attitude Nick, you set about creating a
 solution for us right then and there.  20 minutes later we left with our
 problem solved!

You are the best and second time around we cannot thank you enough.

We highly recommend your products and your services Nick.

Kind regards,

Chris and Eddie Enne

 

 Friday 6th July 2012

 

Alek, 
 
I just wanted to say a big thank you for the mattress you made for us. The process of ordering a custom mattress was simple and fast and delivery was also very prompt and courteous.
 
Our nearly two-year old girl absolutely loves her first bed and best of all is sleeping very soundly in it.
 
Warm regards
 
Alison Sheehan

 

 

Wednesday 27th June

Alek,

My new Commercial Mattress is just what I needed. Affordable and comfortable and those new pillows are great too.

I will be bringing all my friends and family from now on

Cheers

Chris K

 

Monday 9th August 2010

Hi there Bill,

Just wanted to let you know that we are over the moon with our new SleepMax mattress.

Your service and expertise is second to none.  I have recommended RMF to everybody I know...Seriously.

We have only had the mattress for 2 sleeps, however they have been the best sleeps we have had in many years.

Kind regards
Matt Cochrane


Wednesday 28th July

Hi Nick,

Back in June we purchased a Spinal Design Luxury Double Mattress with double storage bed in fawn.

I write to say the whole unit is fantastic, congratulations on wonderful job.  I have not felt so relaxed in a bed for years.

Best wishes
Ian Inns



Saturday 3rd July 2010

I am writing to commend your staff member, Tatiana for her professional customer service.

Recently I called Rockdale Mattress Factory to enquire about your productrange and afetr dealing with many other firms on the same day, found her customer service outstanding.  Tatiana clearly understands the p[roduct range and the needs of your client base and was able to answer all my questions leaving me feel confident that the product I sought was an ideal match for my needs.

Further, she was friendly and relaxed without the high pressure sales pitch that is so common at other retailers.  Both the quality ptoduct and strong customer service ensured my purchase at your company.

I wish your company continued success in the future.

Warmly,
Virgina O'Rourke



Friday 28th MAY 2010

Thank you RMF for the fantastic service!!!!
 
Dear Nick,
I am writing this email to say thank you for the professionalism i received at RMF. It is rare these days (in such a consumerist society) to find the standard of quality and service displayed by your staff member Julie! From the moment i called and enquired about one of your products (long single trundle) Julie was able to immediately assist me with information about dimensions, price, comfort quality, availability, delivery status and more. She did so in the most polite, professional and happy manner which is a true credit to her work ethic. She also followed up (by ringing me this week) on the delivery status of the bed and was able to expedite delivery ensuring that I'd have it prior to our guests arriving this weekend. This again showed her true commitment to customer satisfaction.  I'd like to sincerely thank her for her assistance, professionalism and polite nature and will most definitely be recommending the services of RMF to all of my friends and family.
I'd also like to mention that Vasco your delivery man was equally as helpful and professional. He managed to organise delivery of the bed a day earlier than i had arranged with Julie as something unexpected came up which inhibited my availability on saturday.
All in all i am an incredibly satisfied customer -  many thanks! I am a firm believer in giving credit to those who deserve it thus i felt it was necessary to email and let you know that you have outstanding staff working for you!!
Kind Regards,
Katie Perrin


16th February 2010

To Bill,
 I would like to say Thank you, thank you, thank you, for selling me the most comfortable matress ever!
Thank you again Jenny



11th March 2009

Nick,Trundle arrived today. Sue & I are both delighted with the quality of build of the product. We are looking forward to many years of good use out of the bed.

Regards Pete & Sue


3rd July 2008

Dear nick, I am very happy with the mattress – it seems to be very good quality, very comfortable and it looks good. Thanks very much.

Best regards, Wendy sharpe


23rd August 2006

We purchased Item no 74  in the bid2buy King size matress and base, with the Cosmopedic Visco memory foam mattress. 
 
You may remember when we came to look at the bedding we bought i was a bit hesitant about the mattress and whether we would be able to sleep on it.
 
I have to say we are very very happy with the mattress,  my husband had no problems adapting to the new mattress but i did take a couple of days to adjust but i have to say now i wake in the morning with no aches or pains where i used to before we got this mattress.
 
I have reccomended you and your company to a couple of people interested in this type of bed as i found you all very helpful and accomodating to us.
 
thankyou
 
Julie & Joe.


6th July 2006 

Dear Nikola.
 
Congratulations on your Rockdale Mattress Factory appearance on Channel's 9's Temptation.
 
We are very proud of you and wish you even bigger success in the future.
 
Regards Tatjana from Riverwood.


5th April 2006 

Attention John,
 
Just a quick note to thank you and your driver for the "Sumo" mattress you had delivered to Jannali yesterday. I find that many people in customer service and the delivery business should go find themselves a job that suits their skills. However your calm rational "facts only" approach was refreshing. More importantly we are happy with the mattress (after one night!). A special thanks too to Vasco who arrived at the precise time that you said he would. He never stopped smiling although he was at the end of a long day.
 
Regards,
 
Steve Anyon-Smith


16th February 2006

Hi Nick,
The bed arrived this morning at 10.30 am. G-R-E-A-T service !!! Thanks a lot. Deirdre is a flight attendant with Qantas and talks all the time with her co-workers and passengers. Lately she has been talking about beds, Sealy in particular, and has had lots of feedback and complaints, so now she will be giving everybody feedback on this bed and Rockdale Mattress Factory. I'm sure it will be bring you more business.
Thanks again,
Kym Derriman